GenoLogics provides world-class service and support to its genomics and proteomics customers around the globe. Our service team delivers predictable, reliable, responsive, and timely service to GenoLogics customers. To ensure the optimal customer experience, GenoLogics offers a single point of contact for all service requests and common service and support processes.
Our technical team is available via a hotline to answer questions and promptly resolve service requests. The GenoLogics service team includes systems-trained analysts, technical integration specialists, and operations leaders providing expedient and reliable solutions to customer requests.
Regular Business Hours
- Pacific (PST): 8:30am to 5:00pm
- Greenwich (GMT): 9:00am to 5:00pm
Direct Customer Support Hotlines
- Direct Toll Number: 1-250-483-7014
- NA Customer Support: 1-866-457-5467 (press 2 to be connected)
- UK Customer Support: 0-808-189-0510
- Germany Customer Support: 0800-181-5620
- Switzerland Customer Support: 0800-561-711
Email Support Request Path
- Email support@genologics.com using the following format:
- Support email subject starts with [Support Request] (for example: [Support Request] Question regarding Sample Registration...)
- The body of the email should provide an overview of the impact of the issue (usability request, blocking work)
- GenoLogics Support will respond with:
- A case reference number for tracking purposes
- Confirmation on next steps for resolution and follow-up
For more detailed information on response times and issue escalation click here.
Training Materials
GenoLogics also offers training overviews for the following:
- Rapid Scripting API
- Admin / system configuration
- Reports
- End user training