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Field Application Specialist - US Southeast
Position Overview
The Field Application Specialist (FAS) will draw on their in-depth technical knowledge of GenoLogics’ software solutions and scientific workflows to provide hands-on subject matter expertise to support the pre and post-sales effort. Playing a critical role in advancing deals through the sales process, the FAS develops strong relationships with customers to conduct world class software demonstrations and contributing to the statement of work within a sales proposal. The FAS will then ensure a seamless hand-off from pre to post sales through effective knowledge transfer. The FAS will deliver end-user applications training and will call upon implemented customers to offer value added services and explore up-sell opportunities. This position represents GenoLogics at conferences and relays customer feedback to inform future solution direction.
The successful candidate will have excellent customer facing skills, combined with deep scientific domain particularly in Next Generation Sequencing, a strong technical background, software demonstration skills, and knowledge of the Life Sciences industry. Applicants must be self-confident, and self-managing. This position suits someone who is committed to ongoing learning and will do what it takes to stay ahead of the curve in an ever-changing market space. Applicants must thrive in a high pressure, competitive and dynamic environment with an overwhelming drive to succeed. The ability to build effective relationships from a distance as a remote employee will be a critical success factor. This will require pro-active, ongoing communication.
Responsibilities
Achieve expert level knowledge and understanding of GenoLogics’ software capabilities and market applications
Represent scientific laboratory workflow and operational best practices internally and externally
Develop and deliver world class software demonstrations, drawing on additional in-house resources as required
Contribute to the development of sales quotations, proposals, and project plans
Ensure a seamless hand-off for successful implementation management following customer commitment
Deliver end-user applications training, which includes the production of supporting materials
Work with internal stakeholders to answer/resolve any technical questions/issues faced by prospective customers
Represent GenoLogics at trade shows and other industry events
Provide customer feedback to inform future product and services direction
Requirements
Minimum 3 years experience in a similar field based technical support and/or applications engineering position
Master’s Degree or higher in Bioinformatics, Biology, Computer Science, or related discipline
Strong written and verbal communication skills, ability to present complex technical information to various audiences to promote learning and knowledge transfer
Knowledge of genomic and proteomic workflows and present day applications for next generation sequencing and mass spectrometry analysis
Experience with life science LIMS highly desirable
Capable of developing and delivering world class software demonstrations
Strong commitment to personal excellence, self-motivated, self-sufficient and resourceful
Ability to balance multiple priorities in a dynamic work environment involving multiple stakeholders
A team player with a “can do” attitude and strong customer service orientation
Working knowledge of Linux/UNIX and Windows environments and administration
Previous exposure to JAVA, SQL, application server and database applications (Oracle, Postgres)
This position requires travel (60%)
Job Summary
Location:
US Southeast
Department:
Sales
Reporting To:
Manager, Field Application Specialist Team
Experience:
3+ years
Term:
If you are interested in applying for any positions with GenoLogics, please email your resume and cover letter (PDF attachment) to careers@genologics.com. Please do not apply online at this time:
Closing Date:
If you are interested in applying for this position, please email your resume and cover letter (one PDF attachment) to careers@genologics.com. Please do not apply online at this time:
The GenoLogics philosophy is that to build a great company, you must first and foremost be a great employer. This means creating a workplace that is both inspiring and rewarding – one with shared purpose and meaning. GenoLogics produces more than world-class software; we develop solutions to help advance the early detection, prevention and treatment of diseases such as cancer. To achieve this vision, we’ve created a flat, boundaryless team environment where communication is open and decision-making is transparent. It is the creativity, energy and savvy of our people that enables our success as an organization.
GenoLogics isn’t a job – it’s an experience.
What makes the GenoLogics Experience unique is the opportunity to:
Impact the success of a dynamic company
Learn and grow through challenging work and diverse professional development
Surround yourself with bright, talented people selected for who they are, not only what they can do
Application Information
GenoLogics offers an attractive total compensation package including benefits and stock options. We thank everyone for their interest in this position; only short-listed applicants will be contacted. A hiring decision will be made as soon as we find the perfect candidate. Interviewing will be ongoing until such time.
GenoLogics is well positioned for success within its marketplace. GenoLogics has been a proud recipient of both the Human Resources Excellence Award and the Product of the Year Award, as awarded by the Vancouver Island Technology Association (VIATeC).